Instead of the $1,200 AppleLaptops of the customer Amazon sends dog food

News Summary:

  • Wood said it was a stressful experience because he was recently diagnosed with Stoneman syndrome, a rare connective tissue disorder in which muscles, tendons, and ligaments turn into bone. “I have been an Amazon customer for 20 years and have never had a problem,” he said. “But especially in my situation, it was a very stressful situation and the way I was treated put me off ordering from them again. Mr. Wood said he ordered on November 29th and paid for next-day delivery, but when he opened the package he was shocked.

  • Amazon has apologized after sending one of its customer’s dog food instead of an Apple laptop he ordered. Alan Wood, 61, from Derbyshire, bought her £1,200 MacBook Pro for her daughter, but she received her two bags of pedigree cham. His retired IT manager, the father of two, said he contacted Amazon after receiving the dog food and was initially denied a refund. However, the company has since apologized and he will be paid in full.

“Imagine the look on my face when I open dog food instead of a £1,000-plus MacBook Pro,” he said. He said, “At first, I was confident that the confusion could be resolved, but when I contacted Amazon’s customer service, they said they couldn’t help me. “Unless you’re returning a laptop you never received or sending dog food back to camp, it makes no difference. “I spent over 15 hours talking to them on the phone, talking to managers, and continuing to be transferred to other departments. “But every conversation ended the same way and they refused to listen to me”.

An Amazon spokesperson said: “We have now reached out to the customer directly to apologize and have resolved the issue. “Full refund has been processed.”